World Crafter Studios Return and Refund Policy
Introduction
At World Crafter Studios, we are committed to ensuring that you are satisfied with your purchase. This policy outlines the terms for returns and refunds for both physical and digital products. Please review these terms to understand the conditions and processes for returns and refunds.
1. Eligibility and Timeframe
- Physical Products: Returns for physical products are accepted within 30 days of purchase, provided the item is in its original, unused condition with all packaging, tags, and labels intact.
- Digital Products: Due to the nature of digital goods, returns are generally not accepted. Refunds may be issued only in cases where the product is defective, does not match its description, or is inaccessible due to technical issues. Requests for refunds on digital products should be made within 14 days of purchase.
2. Condition of Items (Physical Goods Only)
- Physical items must be returned in their original, undamaged packaging and in a resaleable condition. Damaged or altered items may not qualify for a refund.
3. Refund Process
- Physical Products: Upon receiving and inspecting the returned item, refunds will be processed within 7–14 business days and issued to the original payment method.
- Digital Products: Refund requests for digital goods are reviewed individually. If approved, refunds will be processed within 5–10 business days.
4. Exceptions
- Custom or personalized items are non-returnable. For digital products, refunds will not be issued for reasons such as “change of mind” after the product has been downloaded or accessed, except where required by law.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product). For digital products, no shipping applies.
6. How to Initiate a Return or Refund
- Physical Goods: To initiate a return, contact our customer support at worldcrafterstudios@gmail.com. We will provide instructions on where to send the item and any additional requirements.
- Digital Goods: For digital refunds, please reach out to [Your Email] with your order number and a description of the issue.
7. Policy Updates
- World Crafter Studios reserves the right to update this policy as needed. Please review periodically to stay informed of any changes. The date of the last update will be provided at the end of this document.
Contact Information
For questions about this policy or for assistance with returns, please contact us at worldcrafterstudios@gmail.com
